SKU DoctorSupport
Questions, problems or ideas for SKU Doctor? We're happy to help.
Contact us
Email support@thirdaxiscustoms.com with your store’s myshopify.com address and a short description, and we’ll get back to you as soon as we can.
Email supportFrequently asked questions
Does SKU Doctor change my products?
No. SKU Doctor only reads your catalog. Audits, line sheets and warehouse comparisons never change anything in Shopify or your warehouse system.
How long does a catalog scan take?
Most stores finish in under two minutes. The page shows how many variants have been read so far, and you can leave and come back while it runs.
Why does the warehouse comparison take longer?
Warehouse systems limit how fast apps can look up products. SKU Doctor checks your SKUs in batches and pauses when asked to, so a large catalog can take several minutes. Keep the Warehouse page open while it runs; it picks up where it left off if you leave.
How do I connect ShipHero?
Open Warehouse, paste a ShipHero API refresh token (and your customer account ID if your warehouse is a 3PL), then choose Test and connect. The token is stored encrypted.
What happens to my data if I uninstall?
Everything SKU Doctor stored for your store — catalog scans, comparison results and warehouse credentials — is deleted when you uninstall.